Recent discussions regarding the ₦100 charge on electronic transactions at Ace Mall in Saki have sparked public concern. Many customers initially perceived the fee as an unfair and hidden charge. However, the management of Ace Mall has clarified that the charge is not an attempt to exploit customers but rather a mandatory government-imposed electronic transaction charge that the company must comply with.
Clarifying the Misunderstanding
The controversy arose when some customers were charged an additional ₦100 for making payments via transfer or card. Without a clear explanation at the point of sale, many believed the fee was an unfair business policy. However, the management has now provided a detailed explanation:
- The ₦100 charge is not a hidden or personal fee imposed by the mall but a federal government electronic transaction charge that applies to businesses.
- Due to miscommunication, customers were not fully informed about the nature of the charge, leading to misunderstanding.
Ace Mall regrets any confusion that may have resulted from this and acknowledges the need for better communication and transparency in its dealings with customers.
Ace Mall’s Promise to Improve Customer Experience
As a responsible business that values its customers, Ace Mall has taken this feedback seriously and is committed to improving customer relations. To ensure a smoother experience for shoppers, the management has promised to:
- Enhance Customer Communication – Clearly inform customers about electronic transaction charges at checkout to avoid confusion.
- Train Staff for Better Customer Engagement – Ensure that all employees can effectively explain any charges and answer customer questions.
- Explore Ways to Absorb or Reduce the Charge – While the charge is mandatory, Ace Mall will look into possible ways to integrate it into pricing without inconveniencing customers.
- Maintain Transparency in Pricing – All transaction policies will be made clear to customers to prevent future misunderstandings. Ace Mall’s Commitment to Saki Community
Ace Mall promise to remains dedicated to providing quality service and maintaining trust within the Saki community. The management assures customers that all policies are designed to comply with regulations and not to take advantage of shoppers.
Moving forward, the company promised to prioritize customer satisfaction, transparency, and improved communication to ensure a seamless shopping experience.
